Refund policy

Refund & Return Policy

Last Updated: August 13, 2026

At Pandaverse, we want you to be happy with your purchase. If you receive a product that is dam3aged, defective, incorrect, or has a manufacturing/printing issue, we will be happy to assist you.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received the wrong product, size, colour, or design due to an error on our part.

  • The product has a significant manufacturing or printing defect.

Return or replacement requests must be raised within 3 days of delivery.

2. Products Not Eligible for Return

Returns or refunds will generally not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products damaged due to improper use or care.

  • Change of mind or personal preference.

  • Incorrect size selection made by the customer.

  • Minor variations in colour, texture, or appearance that may occur due to screen/display settings or manufacturing processes.

  • Products that are customised or personalised specifically for the customer, unless they are defective or incorrectly supplied.

3. How to Request a Return

To request a return or replacement, contact us within 3 days of delivery at [pandacartsite@gmail.com].

Please provide:

  • Order ID

  • Clear photographs/videos of the product

  • Description of the issue

  • Unboxing video, where available

Our team will review the request and determine whether the product qualifies for a return, replacement, or refund.

4. Replacement

Where eligible, Pandaverse may offer a replacement instead of a refund.

Replacement products will be shipped subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund.

5. Refunds

If your refund is approved, the eligible refund amount will be processed to your original payment method.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the refund.

Refund processing time may vary depending on the payment provider or bank.

6. Shipping Charges

If the return is due to a defective, damaged, incorrect, or wrongly supplied product, PandaVerse will bear the applicable return shipping cost.

If a return is approved for any other reason, any applicable shipping or handling charges may be deducted from the refund.

7. Cancellation Policy

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been processed or shipped, cancellation may no longer be possible.

For cancellation requests, contact us as soon as possible at [pandacartsite@gmail.com].

8. Damaged Packages

If your package appears severely damaged at the time of delivery, please take photographs/videos of the package before opening it and contact us immediately.

An unboxing video is strongly recommended as supporting evidence for damage or missing-product claims.

9. Refund Processing

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be initiated within 10 business days of approval. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

10. Contact Us

For return, replacement, refund, or cancellation-related queries, please contact:

Pandaverse
Email: [pandacartsite@gmail.com]
Website: pandaverse.in

We reserve the right to reject requests that do not meet the conditions specified in this policy or where fraudulent or abusive activity is suspected.